[Humour] The Future of Customer Care<SIC>
Rakesh 'arky' Ambati
rakesh_ambati@[EMAIL-PROTECTED]
Mon Dec 6 08:11:54 IST 2004
The Future of Customer Care
Operator : "Thank you for calling Pizza Hut .. May I
have your..."
Customer: "Heloo, can I order.."
Operator : "Can I have your multi purpose card
number first, Sir?"
Customer: "It's eh..., hold
on......6102049998-45-54610"
Operator : "OK... you're... Mr Singh and you're
calling from 17 Jalan Kayu. Your home number is
40942366, your office 76452302 and your mobile is
0142662566. Which number are you calling from now
Sir?"
Customer: "Home! How did you get all my phone
numbers?"
Operator : "We are connected to the system Sir"
Customer: "May I order your Seafood Pizza..."
Operator : "That's not a good idea Sir"
Customer: "How come?"
Operator : "According to your medical records, you
have high blood pressure and even higher cholesterol
level Sir"
Customer: "What?... What do you recommend then?"
Operator : "Try our Low Fat Hokkien Mee Pizza.
You'll like it"
Customer: "How do you know for sure?"
Operator : "You borrowed a book entitled "Popular
Hokkien Dishes" from the National Library last week
Sir"
Customer: "OK I give up... Give me three family size
ones then, how much will that cost?"
Operator : "That should be enough for your family of
10, Sir. The total is $49.99"
Customer: "Can I pay by credit card?"
Operator : "I'm afraid you have to pay us cash, Sir.
Your credit card is over the limit and you owe your
bank $3,720.55 since October last year. That's not
including the late payment charges on your housing
loan,
Sir."
Customer: "I guess I have to run to the
neighbourhood ATM and withdraw some cash before your
guy arrives"
Operator : "You can't Sir. Based on the records,
you've reached your daily limit on machine
withdrawal today"
Customer: "Never mind just send the pizzas, I'll
have the cash ready. How long is it gonna take
anyway?"
Operator : "About 45 minutes Sir, but if you can't
wait you can always come and collect it on your
motorcycle..."
Customer: " Wat!" Operator : "According to the
details in system , you own a
Scooter,...registration number 1123..."
Customer: " @@#$%^&*$%#$**":>?*"
Operator : "Better watch your language Sir. Remember
on 15th July 1987 you were convicted of using
abusive language on a policeman... ?"
Customer: [Speechless]
Operator : "Is there anything else Sir?"
Customer: "Nothing... by the way... aren't you
giving me that 3 free bottles of cola as
advertised?"
Operator : "We normally would Sir, but based on your
records you're also diabetic.......
" ????????????
=====
____________________________________
/\ \
\_| Rakesh 'arky' Ambati |
| Bangalore (INDIA) |
| Homepage: http://arky.port5.com/ |
| _______________________________|_
\_/_________________________________/
__________________________________
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